FAQ
Frequently Asked Questions
Here you will find answers to frequently asked questions. Please don't hesitate to contact us with any other questions.
- What makes Baker Concepts different?
- How long does the design process take?
- What does the logo design package include?
- What do the web design packages include?
- What's the turn-around time for websites?
- Will I receive a discount on my website if I already have a logo?
- What is a content page?
- Do you use stock images when I cannot find my own?
- Will I be able to edit my site once you have published it?
- Do you do Flash, drop-down menus, or rollover images?
- What is your Express Service?
- What is your Package Plus Design Solution?
What makes Baker Concepts different?
All our Artists are IN-HOUSE. Many of our competitors outsource their graphic design work to freelance designers. Many times you aren't even able to speak directly with your logo design artists. With Baker Concepts, you are assigned a dedicated graphic designer that is available to answer any design related questions, any time.
We have dedicaged phone support. Many of our competitors are not located in the US and do not allow phone support. Our graphic designs are eager to answer any questions you may have pertaining to your design/printing project.
A desire to deliver the highest quality. Here at Baker Concepts, we want your business to succeed. Our passion is to provide effective, compelling, and usable graphic and web designs that give you the platform to begin building your brand.
How long does the design process take?
Our design process can vary, but it’s simple. For example, most clients can see a finished logo design within 3-5 business days. Web design can take anywhere from a few weeks to 6 months. Once you place your order, you will be asked some detailed questions about your business (or yourself) that will assist us in developing your initial design concepts.
What does the logo design package include?
Our logo design packages include 3-5 original design drafts or mockups based on your initial ideas and delivered within 1-4 business days. Upon receipt of the drafts, you respond with revisions you would like to see made to the initial designs. This may include graphic image changes, font changes, or color changes. We respond with new mockups bearing the changes you suggested. This process continues until you are happy with the final result (We DO NOT place limits on revisions or colors. Most designers charge additional fees for these services).
There will be two versions of the final logo: full color and black/Greyscale for trade-marking and printing. Final delivery of your logo is provided in any format(s) you choose: AI (Adobe Illustrator vector source file), EPS (Adobe Acrobat file), PSD (Adobe Photoshop file), TIF (High resolution raster file), JPG (High and low resolution raster file), BMP (Raster file), and GIF (Raster file). Everything you need for web, print, and signage. The files can be e-mailed to you and/or sent to you on CD.
We will archive your logo should you require us to make future changes. However, your logo is yours to do with as you please, as you retain all rights and have full ownership. We provide continued service after the sale such as helping you decide which file to use for your project.
What do the web design packages include?
Every website consisting of at least 3 pages includes a FREE Logo. Yearly hosting fees range $55 - $322 per year (depending on package) and include Site Hosting, Domain Registration, and Site Maintenance. You can add $84/year to your hosting fees for Search Engine Submissions and Web Statistics. We provide an option for you to pay monthly, or in 3 or 6 month increments. Advanced maintenance requirements that extend beyond basic site maintenance such as page overhauls/additions and design changes are billed at a rate of $35 per graphic hour (most projects are completed in 1-2 hours).
What's the turn-around time for websites?
We can only work as fast as client allows us; turn-around time is client dependent. If contents are provided sooner, initial and on going instructions are clear, and requested revisions are reasonable, turn around time is usually very less. On the other hand it could drastically increase due to client in-actions, delayed mockup approvals, back and forth change requests, etc. 95% of our customers have not purchased our express service and have still experienced a great turn around time.
Will I receive a discount on my website if I already have a logo?
The costs of our web packages remain the same, whether or not you need a logo because the logos are actually provided free of charge as an incentive to those who need one. Each package price only includes the time involved in developing the site.
What is a content page?
A content page is any non-product, informational page that you wish to have included in your Website. Common examples are an About Us page, Contact Us page, Services page, FAQs page, or perhaps a Site Map or Directions page. Your designer will help include your written content provided through attractive presentation.
Do you use stock images when I cannot find my own?
Yes. We have a library of stock imagery that we can use throughout your design to depict your business. However, our library is limited and specific image requests may require the purchase of a third-party image. Please ask your designer about what images we can provide.
Will I be able to edit my site once you have published it?
No. This service is available to you and included in your hosting fees. We will be responsible for making any and all adjustments necessary, as knowledge of HTML and a graphics program is required to edit areas of your design.
Do you do Flash, drop-down menus, or rollover images?
We do, but advanced design features are reserved for our Enterprise Custom Design Solution. Please discuss your specific needs with your project manager.
What is your Express Service?
Our Express Service provides clients with an option to receive the same exceptional quality service at a faster turn-around time. We normally require 1 to several days per revision round, depending upon complexity of requested revision, contents, instructions, response time and client input, etc. However, we understand that sometimes a faster turn-around is required to meet certain deadlines or events. For an additional fee on any package and add-ons, we offer a guaranteed express service with no loss in quality or creativity. However, this service is based on certain terms and conditions including but not limited to the fact that we cannot deliver the express service if multiple rounds of revisions are requested and that turn-around time starts only after we get all the required final contents, pictures, instructions, etc.
What are your Package Plus Design Solution?
Our Package Plus solution includes everything you need to make for a successful design investment. Added time, more revisions, advanced features, and more help make this investment worthwhile for a new business or a business improving their image. If you would like to investigate all possible concepts, our Package Plus solution affords more time with your designer. Furthermore, advanced features such as Flash, product page customization, and specific design improvements are helpful to get a higher quality, fully designed site from your investment.